The Founder

Owner & Master Technician

"I'd been in this industry long enough to see exactly what was wrong with it. The question wasn't whether someone could do it better — it was whether someone would bother to try."

"Show up when you say you will. Fix what you said you'd fix. Charge what you quoted. We've run this company on those three rules for twenty years."

— BNA Services, Est. Las Vegas, NV

The early years were built on word of mouth - one satisfied customer telling a neighbor, one property manager recommending BNA to another. No billboards, no ad budget, no gimmicks. Just a team that answered the phone and did the work.

As the reputation grew, so did the relationships. Home warranty companies began calling — they needed a reliable service provider in the Las Vegas market, and BNA had become exactly that. For over a decade, BNA served as a preferred vendor for major warranty companies, dispatching thousands of service calls per year across the valley.

It was a good business. But it also created a hard truth: the customers weren't really ours. Every successful repair went back into the warranty company's relationship, not BNA's. A homeowner whose fridge we fixed on a Tuesday had no idea who we were — they only knew the warranty company's name. We were invisible.

After twenty years of watching the same conversation happen at kitchen tables across Las Vegas - the warranty company denied the claim, the technician didn't show up, the deductible cost more than the repair - we decided we couldn't keep being invisible to the people we were actually helping.

The home warranty industry has a structural problem: they profit most when claims are denied. Every homeowner that gives up, every service call that gets delayed past the point of tolerance, every technicality used to reject coverage - that's revenue staying in the warranty company's pocket.

We've fixed the same brands in the same neighborhoods for twenty years. We know the appliances. We know the houses. We know the zip codes. What we didn't have was a relationship with the people living in them. That changes now."

— BNA Services Management Team

BNA HomeCare flips that model completely. We win when your appliances keep running. Our success is your satisfaction. No claim forms, no approval queues, no strangers at your door who've never seen your Sub-Zero before. The same team that's been doing this in Las Vegas for two decades - now working directly for you.

These aren't marketing lines. They're the operating principles we've run on since day one - and the standard every technician and every service call is measured against.

Our Mission

"To be the appliance service company that Las Vegas homeowners call first - not because they have to, but because they know we'll show up, do the job right, and be honest about every step of it."

— Best Nevada Appliance Services LLC